Our goal is to provide quality learning to all the students in a timely manner. Your appointments are very important to us. We know your time is valuable, and ours is too.
We understand that sometimes, unexpected delays, schedule adjustments can occur.
When you book your appointment, you are holding a space on the calendar that is no longer available to other learners. In order to be respectful of your fellows we encourage you to cancel your lessons well in advanced.
A cancellation is considered late when the lesson is cancelled less than 24 hours before the appointed time.
A no-show is when a learner misses a schedule lesson without cancelling. In either case it will count as a taken lesson.